Enable Text to speech
The 8x8 Contact Center IVR engine converts text to speech using the Say object in 8x8 Configuration Manager. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.
- Convert static text or dynamic value of a variable to speech using the Say object in IVR.
- Announce text to speech in multiple languages.
- Offer basic and prime text to speech services.
8x8 Contact Center offers two levels of Text to Speech service with the following options:
- Basic Text to Speech
- Prime Text to Speech
|Text to Speech Options||Basic||Prime|
|Languages||English (US), French, Italian, German, Spanish||
For a list of language supported, click here.
|Datatype||Not supported||digit, number, phone, currency,date, time|
|Number of Say instances allowed in IVR||unlimited||unlimited|
- English (AU)
- English (GB)
- English (India)
- English (Ireland)
- English (Scotland)
- English (South Africa)
- English (US)
- French (Canada)
- Mandarin (China)
- Mandarin (Taiwan)
- Portugese (Brazil)
- Portugese (Portugal)
- Spanish (Castillan)
- Spanish (Columbia)
- Spanish (Mexico)