Activate 8x8 Agent Workspace

Note: Applicable to 8x8 Contact Center administrators only

As an 8x8 Contact Center admin, you can now activate the 8x8 Agent Workspace for all agents, specific agent-groups, and specific agents. You can further allow an agent to switch between the classic Agent Console and the new 8x8 Agent Workspace applications.

As an admin, log into 8x8 Configuration Manager to enable these settings.

  1. Log in Go to Home > Profile.

  2. Under Agent Experience Selection, select Agent Workspace from the following options:

    • Agent Console
    • Agent Workspace - Activated across all agents
    • Flexible - Allows agents to switch between Agent Console and Agent Workspace.

  3. Click Save.
  1. Go to Agent Groups from the menu.
  2. From the list of groups, select to edit a group.

  3. In General, under Agent Experience Selection, select Agent Workspace from the following options:

    • Agent Console
    • Agent Workspace - Activated for entire group
    • Flexible - Allows agents within this group to switch between Agent Console and Agent Workspace

  4. Click Save.
  1. Go to Users from the menu.
  2. From the list, select a user to edit settings.

  3. In General, under Agent Experience Selection, select Agent Workspace from the following options:

    • Agent Console
    • Agent Workspace - Activated for this agent
    • Flexible - Allows this agent to switch between Agent Console and Agent Workspace
  4. Click Save.