Access agent recorded calls

8x8 Contact Center administrators can use any secure FTP client that is compliant with Transport Layer Security (TLS) 1.2 or higher to download agent's recorded calls from the tenant. You can determine the percentage of the automatic call recording via 8x8 Configuration Manager under Users > Phone. If the last agent leaves the conference call or a call that has been transferred to the customer via warm transfer, the call recording may have been stopped automatically.

For details, refer to Configure Phone Settings.