New Agent Groups feature (Beta)

Note: This enhanced Agent Groups feature is available in Beta on request. Reach out to your 8x8 Account Manager for details.

In this release, we are introducing major improvements in the product user experience. By default, these new features are disabled. You can access them by enabling to preview them:

Improvements in the new user interface and experience:

  • Updated and modern user interface and a much cleaner and intuitive admin experience
  • New keyword search feature available in all sections
  • Improved and powerful capabilities to filter and sort by multiple criteria features
  • Ability to download data in a CSV format
  • Bulk editing capability to update settings for multiple records

Ability to preview the new updated Configuration Manager UI

In this release, we introduce a new interface to the Agent Groups feature and a modern and more intuitive user experience, which aligns with all our 8x8 applications.

This Beta release provides an updated UI for the Agent Groups section only. In addition, admins can preview and test the updated UI features or return to the current UI whenever needed.

To preview the new Agent Groups feature:

  1. Log in to 8x8 Configuration Manager.
  2. In the header menu, toggle on Preview new features.
  3. From the Configuration Menu, open Agent Groups. The new UI displays, along with all the available enhancements.
  4. Toggle off the Preview new features to return to the current UI.

Configuration Manager UI - old experience Configuration Manager UI - new experience

Manage the new Agent Groups feature

Important! To preview the new Agent Groups feature, select the Preview new features toggle on from the header menu.

The Agent Groups feature is now available in a new, updated UI, which offers admins an improved and more efficient user flow.

Along with the improvements of the new user interface and experience, here are the changes:

  • Retain the column view, filter and sort preferences in the agent groups list even when you log out, clear your cache, or change browsers.
  • Choose how many rows you can view per page (between 10 and 200).
  • Choose what columns to display.
  • Sort the records by any displayed column to help find the record(s) you need more quickly.
  • Filter records based on one or more criteria to manage large groups more efficiently.
  • See individual details in a side panel by clicking a row without opening each record on a new page.
  • Add, edit, and delete a new group for more efficiency.
  • Update in bulk selected records or select all (agent groups) for more efficiency.
  • Bulk update several selected record(s) settings to quickly and efficiently update settings.
  • Quickly update selected records by editing a single field (not a related parent/child assignment) without navigating through multiple tabs to find a single field to update.
  • Enable, disable, and delete selected agent group(s) without navigating the bulk/quick update flows for more efficiency.