Add agents

To add or define a new agent in 8x8 Configuration Manager, as a 8x8 Contact Center administrators, you require to set up an account, phone connectivity details, and outbound calling preferences. You also need to assign queues, supervisor privileges, and ability to view case and contact management data.

Use the Agents tab in the Configuration Menu to:

  • Add new agents
  • Edit and delete existing agents

Adding an agent involves:

  1. Creating accounts and configuring properties
  2. Configuring phone settings
  3. Assigning agents to queues
  4. Granting supervisor rights
  5. Granting Local CRM and Tab permissions
  6. Defining the number of concurrent chats

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