Run the User Status Report in Analytics for 8x8 Work

The User Status dashboard in Analytics for 8x8 Work provides real-time visibility into employee activity across your organization. It helps administrators and supervisors:

  • Track live user status in 8x8 Work.
  • Locate users quickly by name, extension, or status.
  • Monitor team availability and call activity in real time.

Notes:
- This dashboard replaces the legacy Employee: Display Status and Employee: Activities reports, combining them into one unified, modern view.
- The User Status dashboard focuses on current, live data and does not display Previous Status or Previous Status Start Time values.

Key features

  • Unified view: Combines legacy employee reports into one consolidated dashboard.
  • Real-time insights: Data automatically refreshes every five seconds—no manual action required.
  • Persistent filters: Keeps filters and column selections when navigating away.
  • PBXClosedPrivate Branch Exchange—a private telephone network used within a company. Filtering: View data from a single PBX at a time by selecting it from the PBX filter.
  • Enhanced search: Quickly locate users by PBX, name, extension, or live status.

Key benefit

  • Gain real-time visibility into live user status.
  • Consistent, modern analytics experience across 8x8 products.
  • Faster and easier monitoring for admins and supervisors.

Limitations

  • Export to CSV or Excel is not available (due to real-time data).
  • Previous Status and Previous Status Start Time fields are not displayed.
  • Manual refresh has been removed; data auto-refreshes every five seconds.
  • Displays real-time data only (no historical data).

To view the dashboard:

  1. Log in to Analytics for 8x8 Work.
  2. In the navigation menu, go to Employee > User Status.
  3. The dashboard automatically loads with live data that updates every five seconds.
  4. (Optional) To force a full reload, refresh your browser tab.
  5. Customize the dashboard for better real-time call monitoring.

Note: Export to CSV or Excel is not available for this real-time dashboard.

8x8 Analytics dashboard showing the User Status report with filters for PBX, user name, status, timezone, and a searchable list of user availability and activity details

You can personalize the User Status dashboard to display only the most relevant information for your monitoring needs.

Filter by PBX, user name, or status

Use filters in the top bar to narrow down your view:

Customize visible columns

  1. Click in the upper-right corner of the table.

  2. In the Edit columns dialog:

    • Drag metrics between Visible and Hidden lists to show or hide them.
    • Rearrange column order by dragging metrics up or down.
    • Click + or next to a metric to quickly add or remove it.
  3. Click Save to apply your changes, or Reset to restore defaults.

The Edit Columns dialog showing Visible and Hidden lists, with drag-and-drop optionsSort column values

Sort data in any column alphabetically or numerically:

  • Click the arrow icon in the column header to reorder values.

Search for users

  • Use the Search bar in the upper-right corner to find user by extension name.

Refresh data

  • Data automatically updates every five seconds.
  • To reload the dashboard manually, refresh your browser page.
  • Column Description
    Extension Displays the extension number of user
    User name Displays the name of the user
    User Status TR Shows the current user status: Available, Offline, Busy, On Call, Away, or Invisible & DND
    User Status Start Time RT indicates the date and time when the user's current status began
    User Status Time RT Displays the total duration of the user's current status in real time
    Department Displays the department associated with the user
    Site Displays the site associated with the user