Get Employee Status

Need to see how many of your agents are on a call at any given time, or review the current and last-used status of your agents? With Virtual Office Analytics, you can track the status of all employees within the phone system in the Display Status and Employee Activities views, and get a better picture of how to optimize call center service. To get a better understanding of employee status at any time, you can search by first name or last name, or filter alphabetically.

Features

  • From the Display Status view, access real-time status of all extension users within the phone system. You can filter employees based on their current status or reset the filter by selecting All.
  • From the Employee Activities view, easily view the current status of an employee, their previous status, and the time of their last status change.