Get Device Status Data

Note: The Device Status dashboard replaces the legacy Device Status Detail report. It provides real-time visibility into endpoint availability across sites, helping teams quickly identify devices that are in service or out of service and resolve issues faster.

The Device Status dashboard shows the real-time health of all endpoint devices in your 8x8 cloud phone system. It enables administrators to monitor connectivity, detect service issues, and take action before problems impact users or call center performance.

Benefits

  • Modern user experience: Navigation and visuals align with 8x8 design standards, making the dashboard easy to use.
  • Faster troubleshooting: View overall and individual endpoint status in one place to quickly identify issues across multiple locations.
  • Targeted filtering: Narrow results by PBXClosedPrivate Branch Exchange—a private telephone network used within a company., Service Type, Device Type, and Device Site to speed up investigation.
  • Clear ownership: Easily match devices to users to resolve issues faster.

Features

  • Monitor the real-time status of all endpoint devices in your 8x8 cloud phone system.
  • Identify network service issues, such as outages during a large storm.
  • Detect network and service issues, including site-wide outages.
  • View the geographic location of endpoints to identify location-based problems.
  • Proactively identify and resolve service disruptions before they impact users or call center performance.
  • Customize the dashboard by using filters for PBX, Service Type, Device Type and Device Site.
  • Export reports as CSV or Excel for analysis and record keeping.

The Device Status dashboard is available in 8x8 Analytics for 8x8 Work.

To access the new dashboard:

  1. Log in to Analytics for 8x8 Work.
  2. From the left navigation menu, select Device Report > Device Status .
  3. Use filters such as PBX, Service Type, Device Type and Device Site to refine the data. To learn more, see Customize the Device Status dashboard.

Notes:

- When viewing the site location map or routing map, click the map control in the upper-right corner of the map to open the endpoints details view.

- Click Export this file in the upper-right corner of the Endpoints status details table to download reports as CSV or Excel.

Device Status dashboard showing filters, summary tiles for total endpoints, sites, and service status, a bar chart by site, a doughnut chart of in-service versus out-of-service endpoints, and a detailed table listing endpoint status, location, IPs, and device details

The Device Status dashboard includes interactive maps that help visualize endpoint distribution and service status by location. You can switch between the Site Location Map and the Routing Map to identify location-based service issues.

Site Location Map

The Site Location Map shows the geographic distribution of endpoints by site. Selecting a location displays how many endpoints are in service or out of service, helping you quickly understand site-level operational status.

Device Status dashboard: Site Location map showing endpoint status charts and a table, with a highlighted site location map icon used to view endpoint locations geographically and correlate in-service and out-of-service devices by site

Routing Map

The Routing Map displays real-time endpoint distribution and routing paths across regions. This view helps identify regional or routing-related service issues by showing where endpoints connect and how traffic flows.

Device Status dashboard showing endpoint status charts and a world map highlighting endpoint locations and routing paths, with controls to toggle map views, filters, and status details

  1. Open the Device Status Site Dashboard.
  2. In the endpoint status details area, use the or map controls in the upper-right corner to switch between the Site Location Map and the Routing Map.
  3. Apply filters and data selectors to refine the view. To learn more, see Customize the Device Status dashboard.

You can tailor the Device Status Dashboard to highlight the metrics most relevant to your work.

Filtering options

  • Filters: PBX, Service Type, Device Type, and Device Site.
  • Column selection: Show or hide metrics and reorder columns.
  • Search: Quickly locate devices or endpoints. All columns are searchable.
  • Persistent filters: Saved settings are retained between sessions.
  • Time zone: Adjust the display to your preferred time zone
  • Export: Save filtered views as CSV or Excel

Additional tool:

  • Reset all: Restore default filter settings with one click.

To find more about how to customize a dashboard in Analytics for 8x8 Work, see Customize report settings.

Device Status filter bar showing dropdown filters for PBX, Service Types, Device Types, and Device Sites, along with a Reset all option

Adjust time zone

  • Use the time zone selector in the upper-right corner to display accurate local operational time.

Select visible columns

To customize your table view:

  1. In the upper-right corner of the call table, click the Edit columns icon.
  2. Drag metrics between Visible and Hidden columns.
  3. Reorder columns by dragging them up or down.
  4. Add or remove a column by clicking + or next to it.
  5. Click Save to apply changes, or Reset to restore the default view.

Device Status dashboard: Edit Columns dialog in Endpoints status details table showing visible and hidden columns, with options to drag, remove, or add columns such as Start, End, Extension, and User Device Details

Search for endpoints

Use the Search bar in the upper-right of the table to find endpoints by any available field, including extension, device owner, endpoint status, last register time, or site location and more.

Sort column values

Sort data in any column alphabetically or numerically:

  • Click the arrow icon in the column header to reorder values.

The Device Status dashboard provides real-time information for all endpoint devices in your 8x8 cloud phone system.

It includes:

  • Summary tiles: Total endpoints, total sites, in-service devices, and out-of-service devices
  • Site endpoint status: A visual chart showing device availability per site.
  • Endpoint status statistic: A visual summary that shows the percentage of all endpoints that are currently in service or out of service.
  • Endpoint status details table: A detailed list of individual endpoints, including status, timestamps, extensions, assigned users, site location, IP addresses, data centers, and device details. To learn more, see Glossary: Endpoint status details.

To learn more, see Glossary: Endpoints status details.

Device Status dashboard showing endpoint status details with a table listing extensions, device owners, service status, registration time, site location, IP addresses, data centers, and device details, along with controls to search, filter, view on a map, or export the data

The Device Status dashboard uses the following key fields and metrics to provide insights into endpoint availability and connectivity.

Column

Description
Extension Phone system extension number associated with the endpoint
Device Owner Assigned user of the extension
Endpoint status Current service status of the endpoint
Last Register Time The timestamp when the endpoint last connected to the network
Site Location Site associated with the endpoint
Origin Public IP Public IP address of the endpoint
Data Center Data center used for routing
Data Center Public IP address of the data center
IP User Device Details Device identifier details other than MAC address
Mac Address The MAC identifier