Get Device Status Data

The Device Status dashboard is available in Analytics for 8x8 Work.

To access the dashboard:

1. Log in to Analytics for 8x8 Work.
2. From the left navigation menu, select Device Report > Device Status > Device Status (New).
3. Use filters such as PBX, Service Type, Device Type and Device Site to refine the data. To learn more, see Customize the Device Status dashboard.

1. Open the Device Status dashboard.
2. In the endpoint status details area, use the Site location map and the Routing map controls in the upper-right corner to switch between map views. To learn more about maps, see Maps.
3. Apply filters and data selectors to refine the view. To learn more, see Customize the Device Status dashboard.

Note: When viewing the site location map or routing map, select the Endpoint details control in the upper-right corner of the map to open the endpoints details view.

The Device Status near real-time information on endpoint registration status in your 8x8 cloud phone system.

It includes:

• Summary tiles: Total endpoints, total sites, in-service devices, and out-of-service devices. To learn more, see Summary tiles.
• Site endpoint status chart: A visual chart showing device availability per site (which sites have Offline endpoints). The chart view adapts to the number of problematic sites. To learn more, see Site endpoint status chart.
• Endpoint status details table: A detailed list of individual endpoints, including status, timestamps, extensions, assigned users, site location, IP addresses, data centers, and device details. To learn more, see Glossary: Endpoint status details. To learn more, see Glossary: Endpoints status details.

The Summary tiles section at the top of the dashboard displays the Total endpoints, Total sites, and Online and Offline totals, giving you an at-a-glance view of all your endpoints and sites.

 

The Site Endpoint Status chart shows which sites have Offline endpoints.

A problematic site is a site that has one or more Offline endpoints.

The chart view adapts to the number of problematic sites:

• No problematic sites: When no site has offline endpoints, the chart is replaced by a confirmation message reading "No problematic sites found" (all endpoints are online), along with the total number of endpoints and sites currently online.
• Up to 29 problematic sites: A bar chart with one bar per site, sorted from the highest to the lowest percentage of offline endpoints. Each bar is split into online (green) and offline (red) portions.
• 30 or more problematic sites: A summary chart groups problematic sites into severity tiers so you can assess the scale of an issue at a glance.

 

Severity-tiers summary chart

The chart includes a severity-tier summary that groups sites by impact level, giving you an at-a-glance view of the most critical issues.

Click any severity tier to filter the chart and focus on the sites that matter most.

When 30 or more sites have offline endpoints, sites are grouped into four severity tiers based on the percentage of endpoints that are offline at each site:

Tier	Offline endpoints at a site
Critical	100% (all endpoints Offline)
High	75% to 99%
Medium	25% to 74%
Low	1% to 24%

Each bar represents one tier. The number above each bar is the count of sites in that tier, and the red/green split shows the proportion of offline vs. online endpoints across those sites. Hover over a bar to see the number of sites and endpoints it represents.

Filter by site from the Summary chart

1. Click any tier bar in the Site Endpoint Status chart. A side panel opens, listing the sites in that tier.
2. Use the search box to find a site and select one or more sites.
3. Click Apply to filter the entire report to those sites.
4. Optional: Click Reset to clear your selection.

How endpoint status is determined

The endpoint status reflects the SIPSession Initiation Protocol—a telecommunication protocol for signaling and controlling multimedia communication sessions. registration state of a device, indicating whether a VoIP device (IP phone, softphone) is actively connected and authenticated with a SIP server. It does not indicate a live presence signal.

A device shows as online while it has an active registration, and offline once that registration ends. The registration ends in one of two ways:

• Graceful logout / unregister: When a device explicitly unregisters, for example a desk phone signing out, it is marked offline immediately.

• Expiry timeout: If a device disconnects without unregistering (network loss, unplugged phone, closed laptop), it remains online until its registration expiry timer lapses without a renewal, then changes to offline.

Because of this, a device that drops off ungracefully can keep showing as online until its registration expires. Registration intervals depend on the device type and are configurable. Typical defaults are:

Device type	Typica; registration interval
Polycom	Approximately 10 minutes
Yealink	Approximately 5 minutes
Softclient (app)	Approximately 30 minutes

The Device Status dashboard includes interactive maps that help visualize endpoint distribution and service status by location. You can switch between the Site Location Map and the Routing Map to identify location-based service issues.

Site location map

The Site Location Map shows the geographic distribution of endpoints by site. Selecting a location displays how many endpoints are in service or out of service, helping you quickly understand site-level operational status.

Routing map

The Routing Map displays near real-time endpoint distribution and routing paths across regions. This view helps identify regional or routing-related service issues by showing where endpoints connect and how traffic flows.

You can tailor the Device Status dashboard to highlight the metrics most relevant to your work.

Filtering options

• PBX: Select the PBX to display relevant data. Your selection is saved for future sessions.
• Service Type: Online or Offline.
• Device Type: Primary Devices (VoIP Phones) or Secondary Devices (Softphones).
• Device Sites: Select the one or more sites.
• Reset all: Restore default filter settings with one click.

Note: Filter settings are saved and carried over to your next session.

To find more about how to customize a dashboard in Analytics for 8x8 Work, see Customize report settings.

Adjust time zone

Use the time zone selector in the upper-right corner to display accurate local operational time.

Select visible columns

To customize your table view:

1. In the upper-right corner of the call table, click the Edit columns icon.
2. Drag metrics between Visible and Hidden columns.
3. Reorder columns by dragging them up or down.
4. Add or remove a column by clicking + or next to it.
5. Click Save to apply changes, or Reset to restore the default view.

Search for endpoints

Use the Search bar in the upper-right corner of the table to find endpoints by any available field, including extension, device owner, endpoint status, last register time, or site location. To clear a search, clear the search bar or refresh the page.

Sort column values

Click the arrow icon in the column header to sort data in any column alphabetically or numerically.

Refresh data and timing expectations

Data updates automatically every 60 seconds. You do not need to reload the page.

Status changes are not instantaneous. After an ungraceful disconnect, a device may continue to show as online until its registration expiry window lapses, plus up to one additional refresh cycle. The report reflects the last known registration state, not live presence.

To export your report data, click Export this file in the upper-right corner of the Device Status table, and select the desired format. You can export the report in XLSX or CSV format.

The Device Status dashboard uses the following key fields and metrics to provide insights into endpoint availability and connectivity.

Column	Description
Extension	Phone system extension number associated with the endpoint
Device Owner	Assigned user of the extension
Endpoint status	Current service status of the endpoint
Last Register Time	The last time the device successfully registered or renewed its registration with the phone system. This is not a logout time. Physical phones re-register periodically, for example Polycom devices approximately every 10 minutes, so this value updates on a recurring interval even when the device is idle
Site Location	Site associated with the endpoint
Origin Public IP	Public IP address of the endpoint
Data Center	Data center used for routing
Data Center IP	Public IP address of the data center
User Device Details	Device identifier details other than MAC address
Mac Address	The MAC identifier