Get the Device Status report

8x8 Work Service and Quality manager provides real-time information on the status of all endpoint devices within the organization’s 8x8 cloud phone system to rapidly view the health of any device, and adjust to any areas of failure. This report shows how many IP endpoints are in service (connected to 8x8 servers online) or out of service.

Note: Unused extensions only disappear from the report after 90 days of inactivity.


  • Track devices and employee usage.
  • Identify network service issues, such as outages during a large storm.
  • Monitor the real-time status of devices connected to the network.
  • View the geographic location of each phone in your network.
  • Understand and manage any service disruption before it can negatively impact call center performance.