Run the enhanced Company Summary report

The Company Summary dashboard provides a high-level overview of usage of your business phone system. Using these metrics, you can analyze the inbound and outbound traffic pattern and adjust your business hours to serve your customers. Click on any metric listed on the dashboard to view a chart. At a glance, access key metrics such as the total number of inbound calls, outbound calls, internal calls, missed calls, answered calls, and more. Additionally, you can track time metrics such as the total duration of call time, total ring time, and more.

In Analytics for 8x8 Work, with the enhanced Company Summary report, you can now enjoy:

  • Easier and faster reporting
  • More flexible metric comparisons
  • Easy access to relevant call records and call legs

To access the Company Summary beta report, go to Call Report > Company Summary from the menu.

The default view provides data from the beginning of the day (12 AM) to the time you generate the report. You can track call activity trends for that day, the previous day, the last 7 days, the last 30 days, or for a custom date range.
To select the desired time period, click and select an option from the drop-down menu.

Improved date picker

Reports on the new analytics platform (Call Detail Records, Company Summary and Extension Summary now share the same Date Picker, which enables the date range selected to be retained across those reports for that login session. Pick your date range once and simply run all new platform reports without having to pick your date range each time. Let’s say you run all your reports Monday to Thursday weekly, select your custom date range in one report and retain it across all other reports for that session.

Easier access to Cross-PBX reporting

If your company runs a multi-PBXClosedPrivate Branch Exchange—a private telephone network used within a company. phone system, gathering call data across all the PBXs now just got easier! In the header of our new reports, you can now choose which PBX you want to report on with a simple pull-down selection.

Interactive Charting

Select the desired metrics to track and customize the dashboard to suit your business needs.

Integrated access to the Call Detail Records

As you are reviewing Company Summary or Extension Summary reports, where you may be reviewing a particular date range and/or applied filters, you may want to dig deeper and review the specific call details of calls being summarized. Previously you had to visit the Call Detail Records report and search once again for this data. Now, you can choose to view or download the detailed call data, either as Call Records or Call Legs for the displayed summary - without exiting the Company Summary or Extension Summary reports.

Glossary: Company Summary report

These metrics are provided for the phone system for a given day. By default, the report extracts data from the beginning of the current day.

Column Description
All Calls Total number of incoming and outgoing calls from the phone system.
Total Inbound Calls Total number of incoming calls received by the phone system from outside.
Total Outbound Calls Total number of outgoing calls from the phone system to the outside.
Total Ext2Ext Calls Total number of calls dialed within the phone system from one extension number to another extension number.
Active Calls Number of calls currently in progress at the time of this report. This excludes Ext2Ext calls.
Additional Statistics (Includes Ext2Ext Activity)
Average Call Time Average length of a call.
Average Talk Time Average length of a call's talk time.
Average Ring Time Average duration of ringing time for a call. This includes Ext2Ext Calls.
Average Abandoned Time Average length of calls that are abandoned. This includes Ext2Ext Calls.
Total Voicemail Calls Total number of incoming calls that reached voicemail.
Inbound Statistics (Excludes Ext2Ext Activity)
Total Inbound Calls Total number of calls received by the phone system from outside.
Total Inbound Active Calls Total number of inbound calls in progress at the time of the report.
Total Inbound Answered Total number of incoming calls answered live. This excludes calls answered by voicemail or by auto attendant.
Total Inbound Missed Total number of calls that were not answered live (calls that reached voicemail, plus calls that were abandoned).
Outbound Statistics (Excludes Ext2Ext Activity)
Total Outbound Calls Total number of outgoing calls from the phone system to the outside.
Total Outbound Active Calls Number of outbound calls in progress at the time of the report.
Total Outbound Answered Number of outbound calls that were connected. It includes all calls answered live or by auto attendant, or calls that reached voicemail.
Ext2Ext Statistics
Total Ext2Ext Calls Total number of calls dialed within a phone system from one extension to another extension.
Total Ext2Ext Active Calls Number of extension-to-extension calls in progress at the time of the report.
Total Ext2Ext Answered Number of calls between extensions that were answered by a live person. This excludes calls answered by voicemail or auto attendant.
Total Ext2Ext Missed Number of calls between extensions that went unanswered (either abandoned, or answered by voicemail).