Call Detail Record Scenarios

This guide offers a quick look at basic and complex call flow scenarios, and describes the call detail records (CDRs) for these scenarios.

Using the call detail record, see the entire call journey from start to finish. This report is ideal for tracing a specific call to see how the call was routed, who answered the call, the duration of the call, whether the call was placed on hold, the duration of the hold, whether the caller or callee disconnected during the hold, and more. The call detail record provides information about all calls, inbound and outbound, processed in the time frame that the user defines . Access to the call path helps you determine any patterns that may need attention within the company. Complex calls are handled as one CDRClosedCall Detail Record includes call details such as point of origin,end point, call direction, call duration, and more. per call leg.