Run the Active Calls report
The Active Calls report offers real-time data on calls currently in progress. This includes information such as the caller, called time, the current length of the call, and more. To refresh data, you must click the refresh button in the upper-right corner.
- Ability to select metrics: Yes
- Ability to export: Yes
Glossary: Active Calls
Active Calls: Tracks metrics for calls in progress at the time of the report.
| Column | Description |
|---|---|
| Call ID | A unique call identification number that identifies all legs of the original call. |
| Leg ID | Identifies the leg of a call using a hop number, such as 1 for direct, or 2 for a forwarded or transferred call which this record refers to. |
| Start Time | The time a call starts. Call starts as soon as caller goes off hook to dial. |
| Answer Time | The time when the call is answered. |
| Stop Time | N/A for active calls. |
| Talk Time | Duration of the call so far (refresh the report to update this measurement to a later time). |
| Caller | The phone number of the caller. |
| Callee | The phone number of the called party. |
| Direction | Indicates the direction of the call as incoming or outgoing. |
| Status | Indicates the status of a call as In Progress (dialing, talking, or redirected). |
| Parent Call ID | Applicable only to a complex call. |
| Transfer To Call ID | Applicable only to a complex call. |
| Caller Name | Caller name of the extension from which the call originated. |
| Callee Name | Name of the called party, if available. |
| Caller Device ID | The device identifier unique to the device of the caller. |
| Callee Device ID | The device identifier unique to the device of the callee, if available. |
| Caller Device Model | Device model used by the caller in this leg of the call. |
| Callee Device Model | Device model used by the callee in this leg of the call. |
| Caller ID | Transmitted caller number and/or name. |
| Missed | N/A for active calls. |
| Abandoned | N/A for active calls. |
| Answered | N/A for active calls. |
| Caller Service Name | Service Names include Auto Attendent, Ring Group Service, ACD Operator Service, Master Slave Service, One Number Access, and Click To Dial. |
| Caller Service Type | Service Types include Custom, Virtual Extension, Voicemail, Auto Attendant, and Call Park Extension. |
| Callee Service Name | Service Names include Auto Attendent, Ring Group Service, ACD Operator Service, Master Slave Service, One Number Access, and Click To Dial. |
| Callee Service Type | Service Types include Custom, Virtual Extension, Voicemail, Auto Attendant, and Call Park Extension. |
| Last Re-Direct Number | The number of the last party that redirected the call. |
| Last Re-Direct Type | Indicates whether the call is a normal extension call, directed to a queue, ring group, and so on. Possible values are 1 (Normal Extension), 3 (Ring Group), 4 (Queue), 5 (Virtual Extension), 6 (Media Service, such as Voicemail, Auto Attendant, or Master-slave), and 7 (Call Park Extension). |
| Call Time | N/A for active calls. |
| Caller Hold Duration | The length of time that the caller placed the call on hold. |
| Callee Hold Duration | The length of time that the callee placed the call on hold (if available). |
| Callee Disconnect On Hold | Indicates if the callee disconnected while on hold (displays as True or False). |
| Caller Disconnect On Hold | Indicates if the caller disconnected while on hold (displays as True or False). |
PBX Private Branch Exchange—a private telephone network used within a company. ID |
Caller's phone system ID. |
| SIPSession Initiation Protocol—a telecommunication protocol for signaling and controlling multimedia communication sessions. Call ID |
SIP Call ID for this call. |
