Configuring Privileges for Dashboards

Virtual Office Analytics is currently offered in three separate bundles:

  • Virtual Office Analytics Essentials: Comprehensive set of unique dashboards and reporting options for all extensions in an organization’s 8x8 cloud phone system.
  • Virtual Office Analytics Supervisor: Real-time view of all call activity for selected call queues or ring groups within the 8x8 cloud phone system. Get comprehensive call center-quality reporting in a single dashboard view, available on any device.
  • Virtual Office Analytics Service Quality: Real-time information about endpoint devices and call quality.

To configure privileges for Virtual Office Analytics:

  1. Log in to Account Manager.
  2. Open the Accounts tab.
  3. Select Dashboard Privileges from the navigation menu on the left to display a list of administrators.
  4. Select an administrator, and edit to include the dashboard privileges.
  5. Configure the desired privileges at the extension level, and Save.