Access report for agent status and status code

As a supervisor, you can filter a report by selecting all available agent metrics in the Agent Status by Status Code report.

To generate a report with these metrics:

1. Go to Agent Status.
2. Select By Status Code.
3. Click Customize to edit the report.

4. Navigate to the Filters option.
   
   

   • Click the Status drop-down list to display a list of all agent statuses. Select the agent statuses you would like to display in your report.
     
     
   • Click the Status codes drop-down list to display a list of all available agent status codes. Select the agent status codes you would like to display in your report.
     
     
5. Click Save to update the report with your selections.