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Create a Dashboard Using Widgets

To create a dashboard, you must use one or more of the available widget types. The widgets allow you to select metrics relevant to queues, agent status, agent performance, and agent resources. This way, you can view the information that you need to know in order to ensure a high level of service quality.


To create a dashboard using widgets:

  1. After you log in, click Dashboards from the navigation menu.
  2. In the top right hand corner, click New to begin creating a new dashboard.
  3. Enter a name for the dashboard.
  4. Select a time zone.

    Note: The time zone selected for the dashboard affects the data being presented on the configured widgets.

You can now begin adding widgets.


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