You are here: Manage Orders

Manage Orders

8x8 makes it easy to check your orders, buy new services, and upgrade existing services online using Account Manager.

Check Order Status

  1. Click Orders in the top navigation bar.
  2. To search orders by date (basic search):
    1. Select a start date.
    2. Select an end date.
    3. Click Search.

      Note: By default, all orders placed in the past 90 days are displayed on the Orders main page.

  3. To search for orders by Order ID or Status (advanced search):
    1. Click Advanced Search.
    2. Enter the Order ID, or click the drop-down arrow to select an order status.
    3. Click Search.
  4. Your search results are displayed. To see the invoice for a particular order, click View.

Buy New Services

You can buy add-on services and equipment for existing service types.

  1. Click Orders in the top navigation bar.
  2. Under the Orders menu, click Buy New Services.
  3. Select your Service Type.
  4. Click Continue.
  5. Provide your service location address for E911 emergency service.
    1. To Select an existing Service Location Address, click the arrow for the drop-down list, and make your selection.
    2. To Enter a New Service Location Address, complete the required fields.

      Note: Required fields are marked with *. You can only select one item at a time.

  6. Click Continue to Step 2.
  7. Click Add Services or Equipment to select the services you would like to purchase.
  8. Select a plan or device to purchase.
  9. Click Next.
  10. If you are purchasing an extension, configure the extension by entering the user's:
  11. Click Next.
  12. Select an outside phone number for the extension by selecting the user's:
  13. Click Add to Cart.
  14. Select a phone number from the list presented. To see more numbers, click Show me more numbers at the bottom of the list.
  15. Click Add to Cart.
  16. To purchase additional services or equipment, click Add More Services or Equipment on the Buy New Services main page, and repeat the steps above.
  17. Click Continue.
  18. Enter your billing and shipping information.
    1. To Select an Existing Credit Card already on file, click the drop-down arrow, and make your selection.
    2. To Enter a New Credit Card, complete the required fields.

      Note: Required fields are marked with *.

    3. Check the appropriate boxes if your billing address, service address, and/or shipping address are the same.
    4. To enter a new billing or shipping address, complete the required fields.
  19. Click Continue.
  20. Review and confirm your order.

Upgrade Services

  1. Click Orders in the top navigation bar.
  2. Under the Orders menu, click Upgrade Services.
  3. Select the service type you want to upgrade.
  4. Click Continue.
  5. Your service plans, along with the existing equipment that it is associated with your plan, are displayed. Select the plan or equipment you want to upgrade.
  6. Click Continue.
  7. Select from the available upgrade options and new equipment presented.

    Note: If you do not see the service or equipment you want, contact 8x8 Sales at 866-879-8647.

  8. Click Continue.
  9. Enter your Billing and Shipping Information.
    1. To Select an Existing Credit Card already on file, click the drop-down arrow and make your selection.
    2. To Enter a New Credit Card, complete the required fields.

      Note: Required fields are marked with *.

    3. Select the appropriate check box if your billing address and shipping address are the same.
    4. To edit or enter a billing or shipping address, complete the required fields.
  10. Click Continue.
  11. Review and confirm your order.

 


Send us your Feedback