If you are an Enterprise user, you can set your billing profile to add a new credit card or ACH account, create cost centers, and set your billing preferences to receive single or multiple bills. For details, refer to:
Billing Preferences offer you the flexibility to control your billing needs for all your 8x8 services. The options vary based on your subscription type. You have the option to select Consolidated Bill under Billing Preferences. Once you select consolidated billing, you cannot go back to unconsolidated billing. You receive a warning message that this change cannot be undone.
Note: SMB customers do not see Billing Preferences.
Under consolidated billing, you can choose to receive a single bill for all of your services, or select multiple bills (one for each cost center) to break down the cost and service details by cost center. Cost Center is a feature for enterprise customers to customize their billing needs. For example, if your company PBX has two branches, such as San Jose and San Francisco, you may choose to have separate billing for each branch. Creating a cost center for each branch enables you to manage the separate billing needs.
For details, refer to Cost Centers.
Note: Payment types can include invoice, ACH (checking), and credit card. If you want to keep invoicing, make sure retain your payment type selection to invoice. If you change it to ACH or credit card, you cannot move back to invoices.
Note: If you created cost centers manually for your branches and later decide to link the cost centers to branches, you must delete the existing cost centers and enable the option to automatically create cost centers from branches. Deleting cost centers does not affect your accounts.
A cost center allows you to keep track of expenses for each department, branch, or location. For example, if your company has branches in multiple geographic locations, you can create a cost center for each branch and track the expenses individually. When you create a cost center manually, you must add accounts to the cost center. Each account is based on a service type. For services:
You can create cost centers manually, or automatically if you have branches. To access cost centers, go to Billing > Cost Centers.
The ability to create a cost center is available only to Enterprise customers who have set up consolidated billing. If you have unconsolidated billing and would like to manage billing through cost centers, you must change your billing preferences from Unconsolidated to Consolidated in Billing > Statements.
In the manual setup, define a cost center based on accounts but not mapped to branches. In this case, changes done to branches are not reflected in cost centers.
To create cost centers:
Note: You do not have the privileges to delete cost centers created automatically from branches.
If your company's PBX is segmented into branches and you wish to have cost centers for each branch, you can choose to create the cost centers automatically and set up the billing preferences to generate cost centers from branches automatically. The cost centers are mapped to branches, and are in sync with changes made to branches. All changes to the branch are automatically reflected in the cost center.
When you create a cost center, you must add accounts to it. Each account is based on service types, such as Unlimited Extension, Service Extension (Ring Group, Call Queue, and Auto Attendant), the Virtual Office desktop app, or Virtual Extension. When you add new services to your PBX, the new accounts show up under Corporate Cost Center in your statement. To assign these accounts to the desired cost center, edit the cost center, and go to Manage Accounts.
To manage accounts:
To add a new account to the selected cost center:
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