Attach files in chat

While chatting with a colleague in 8x8 Work for Desktop, you can attach a file or image you are discussing to make your conversation more efficient and productive. Let's say you are discussing a document that you have access to, but your colleague does not. Instead of having to email the document, you can quickly and easily attach it in the chat to give your colleague better context for your conversation.

Note: This feature is part of the New Chat Experience, which is available based on your organization's requirements. If you wish to explore the New Chat Experience, click here to learn more.


  • Send any type of file; attach images, PDFs, brief audio recordings, and more!
  • Attach and send files up to:
    • 100 MB in size at a time for IM chat.
    • 2MB in size at a time for SMS chat.
  • Send unlimited files over time free of charge.
  • Quickly attach images and files in chats with individual colleagues or teams.

To attach files in chat:

  1. While in an IM or SMS chat, click Attach in your text entry bar to open a file selection window on your computer.
  2. Select one or more files to upload. The total file size you can send per message depends on the type of chat:
    • IM chat: up to 100MB
    • SMS chat: up to 2MB
  3. Once the file finishes uploading, you can send the file by itself, with other files, or with an accompanying message. Once the file is sent, the other party in the chat can download and open the file.

Shared documents option

All attachments or links shared in room or in 1:1 conversations are now organized in one place and you can easily access them by going to the More Options > View shared documents option. The shared attachments and links list may contain:

  • Links posted to that room/conversation for Google Docs, Google Drive, Sharepoint, Onedrive.
  • File attachments posted to that room/conversation.

To view all the attachments/links shared in a room or an 1:1 conversation:

  1. While you are in Messages chat room 1:1 conversation, in the conversation panel, click the More Options on the right top of the conversation panel, and select View shared documents from the list.
  2. In the Shared documents panel, on the right-side of the page, a list of all the shared documents in that room/conversation displays chronologically.
  3. Select the document you are looking for and choose one of the available options:

    • Click Jump to message to jump to the message containing that link or file
    • Click Preview to view the full image size within the app.
    • Click Open to open the related page in a browser.
    • Click Download to download the attachment locally.

Note: The attachment deleted doesn’t display in the shared documents list.