Access call history

Your recent call logs are listed under Calls in 8x8 Work for Desktop, along with:

call duration, call type. When hover over call, some information displays:

  • Caller/callee name
  • Caller/callee number
  • Call type - incoming, outcoming, missed call
  • Call start date
  • Call start time
  • Extension number

Note: To eliminate confusion about the contact name displayed for a phone number used by multiple contacts, the active call user interface and call logs history will only show the phone number, similar to the current practice with the incoming call banner.

To access call history:

  1. Open your Calls list.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. When you hover over a call in your call history, you can:
    • Call back: Click the Phone option to call the desired party.
    • Message: If available for the number, click the Chat option to chat with the desired party via IM (for company contacts) or SMS (for external numbers).
    • Open more options: If available for the number, you can click the More option to:
      • Open the call details.
      • Start meetings via 8x8 Meet with the caller (company contacts only).
      • Select the call log to delete. You are able to select additional call logs to delete; once you are finished selecting, click Delete.
      • If enabled by your administrator, block a spam caller.

To create personal contacts from call logs:

If you frequently communicate with a number outside of your company contacts, you can create a personal contact directly from a call log.

  1. Open your Calls list.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. Hover over the desired contact, and then click the More option that appears to open a drop-down menu.
  4. From the drop-down, select Create new contact to start creating a new contact.
  5. Enter the contact details.
  6. When you are finished, save your changes. The personal contact now shows up under Contacts > My Contacts.