Handle calls with the Outlook plug-in

By this time, you have installed and configured 8x8 Microsoft Integration with Outlook. When you configured the plug-in, you associated your extension number with Outlook via 8x8 Work for Desktop. Now the plug-in can use this extension to make calls. It also listens for calls coming to your extension.

Important: In order for 8x8 Microsoft Integration to function, ensure that you are using the appropriate plug-ins:
-Download version 6.1.2 of the plug-in for calling with Skype for Business.
-Download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.

Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and 8x8 Work for Desktop at the time a call is made or received.

Use the Outlook plug-in

To run this version of integration with Outlook, you need:

  • Windows 10 or newer
  • 8x8 Work for Desktop
  • Outlook 2016 or newer
  • Microsoft .NET Framework 4.8

To install the Outlook plug-in:

  1. Download the Outlook Click to Call plug-in (compatible with 8x8 Work for Desktop; as a user, install the EXE file)
  1. Once the download completes, open the downloaded file.
  2. If needed, accept the prompt to install the downloaded application.
  3. Complete the installation wizard that opens.
  4. Once installation completes, you may need to restart Microsoft Outlook and Skype for Business.
  5. When you reopen Outlook or Skype for Business, you have access to the plug-in.

The application allows you to dial your Outlook contacts whether you have their numbers listed as:

  • Four-digit 8x8 extensions
  • Standard phone numbers (such as 10-digit US phone numbers)
  • International numbers with country codes