If you plan to use Voice over IP (VoIP) for your phone calls, you need to ensure that your network has sufficient capacity to carry the VoIP traffic.
To begin estimating how much network bandwidth your VoIP traffic requires, see our content on VoIP network bandwidth requirements.
Next, contact Virtual Contact Center Support for assistance determining whether your network contains sufficient bandwidth to support that VoIP traffic.
Finally, see our content on enabling VoIP calls to pass through your network's firewall to configure your network firewall to permit the VoIP traffic to be transmitted and received.
For information about your agent’s use of VoIP, see our content on agent VoIP telephone requirements.
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