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Agent VoIP Telephone Requirements

Voice over IP (VoIP) telephone connections use a data connection to originate and transport telephone calls.

The Virtual Contact Center supports the following types of VoIP telephone equipment:

Based on your business site, the IP address you use will vary.

Site IPs
US West Coast (NA1-NA6, NA11-NA12) 8.21.164.0/24 , 216.136.148.199
US East Coast (NA7-NA10, NA17) 8.28.3.0/24
United Kingdom (EU2-EU3) 217.163.57.0/24
Asia Pacific (AP1) 103.252.162.0/24
Australia (AU1) 103.239.164.0/24
Brazil 168.90.173.112/28
Canada (CA1) 142.165.219.0/24
Canada Ontario (BC1) 50.100.15.0/24

For details about using CounterPath softphones, see the firewall and NAT requirements in the table listing computer hardware and software required to run Agent Console. In addition, see how you can:

For details about VoIP equipment and configuration, contact Virtual Contact Center Support.

 


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