Agent browser configuration requirements

We fully support the following browsers for 8x8 Contact Center:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Microsoft Edge (Chromium)

8x8 Contact Center may work on other browsers such as Apple Safari (latest version), but we don't officially support them and your experience and performance might be negatively impacted. We recommend using one of the supported browsers.

You can test your current browser's security standard compatibility.

Note: We do not support 8x8 Contact Center on mobile browsers.

Note: Firefox requires the QuickTime plug-in for audio features.

Note: To maintain uninterrupted access, update your web browsers or SSL libraries to the latest available versions. Attempts to access 8x8 web portals on a computer without a TLS 1.2+ compliant browser or SSL library prevents you from configuring your services.

Note: For APIs customization in the 8x8 Contact Center, check with your system administrators or developers to ensure that the system SSL libraries are updated to support TLS 1.2 or better. Affected products may include (but are not limited to) older distributions of Linux-based operating systems (using old versions of OpenSSL) or Java Runtime Environments (JRE) older than 1.8.