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Set Your Status

Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. allows you to change your status by selecting a status button in the Control Panel. When you are logged in to Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., you may or may not be ready to accept new interactions. Choose a status that fits your situation:

 


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