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Support for Softphone

8x8 now supports Bria softphone for global reach.

To enter the softphone SIP URI, log in to Configuration Manager, navigate to Agents > Phone, and enter a softphone SIP URI for the agent's workplace. Softphone SIP URI contains [[email protected]] such as [email protected]

Agents can also configure their own profile by entering a softphone SIP URI as their workplace SIP URI.

If you are a Windows user, see Windows user guides for Bria 3 and Bria 4.

If you are a MAC user, see MAC user guides for Bria 3 and Bria 4.


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