To enable co-browsing for a chat session, administrator must enable this feature in Configuration Manager .
To enable co-browsing during a chat:
Once the administrator enables co-browsing for chat, agents can invite customers for co-browsing during a chat session in Agent Console.
Open the chat interaction menu and select Invite for co-browsing.
The customer is prompted to accept the invitation for co-browsing and clicks Yes, Start Sharing.
The agent is notified when the customer accepts the invite.
Open topic with navigation