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Text to Speech

The IVR engine now converts text to speech using the Say object. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.

Virtual Contact Center offers two levels of Text to Speech service with the following options:

Text to Speech Options Basic Prime
Languages English (US), French, Italian, German, Spanish

40+

For a list of language supported, click here.

Voices 1 60+
Datatype Not supported digit, number, phone, currency,date, time
Character limit 130 210
Number of Say instances allowed in IVR unlimited unlimited

 


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