The IVR engine now converts text to speech using the Say object. The Say object relays static free text or dynamic value of a variable (phone number, queue position) to the caller. These text to speech announcements can play dynamic or static data in multiple languages.
Virtual Contact Center offers two levels of Text to Speech service with the following options:
|Text to Speech Options||Basic||Prime|
|Languages||English (US), French, Italian, German, Spanish||
For a list of language supported, click here.
|Datatype||Not supported||digit, number, phone, currency,date, time|
|Number of Say instances allowed in IVR||unlimited||unlimited|
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