If your Virtual Contact Center defines numerous roles and administrators, you may find it hard to track them in a scrollable list. Role-based management allows you to search and filter roles and administrators lists by specific criteria, such as Role ID, Role Name, and administrators.
To filter roles:
You can sort the Roles list in the desired order by applying sort parameters. You can sort by Role Name, Role ID, and the number of administrators assigned to a role by applying suitable parameters. You can sort the list in ascending or descending order with just a single click on the header bar. You have the option to sort by multiple fields by clicking Configure Sort.
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