You are here: Create and Configure Channels > Set up Chat Channels > Configure Chat Channel Properties

Configure Chat Channel Properties

Configuring a chat channel in Virtual Contact Center involves:

To configure properties for a chat channel, you must specify the channel name, description, and chat script. A chat script defines the chat behavior from the time a website visitor enters the website, and initiates and completes a chat. Use Channels > Chat > Properties to specify the primary properties of the chat channel.

To configure chat channel properties:

  1. From the Configuration Menu, open Channels.
  2. Go to the Chat tab.
  3. In the list of chat channels, click to edit, or to add a new chat channel.
    The Properties tab opens.
  4. Enter or select values for the channel.
    The following table summarizes the options under Channels > Chat > Properties:
    Chat Channel PropertyDescription
    Channel typeRead-only reminder of the type of channel.
    NameType the name of this chat channel.
    Agent Console displays the channel name when the agent receives an email.
    DescriptionEnter a summary or purpose of the chat channel.
    Chat ScriptIf you have already defined a chat script, select the script from the list. If not, proceed to save the properties without a chat script. Next, create a chat script and add the channel you just created. For details on chat scripts, refer to Create a Chat Script.
    The script defines the chat behavior from the time a website visitor enters the website, and initiates and completes a chat.
    This Channel is enabledSelect to enable this chat channel for service.
    Enable a channel only after your contact center is ready to receive interactions on the channel.
  5. Click Save.

See Also

 


Send us your Feedback