When you first place an order with 8x8, Inc. for Virtual Contact Center with Virtual Office, a Primary Administrator is created to manage the functionality in Configuration Manager and Account Manager applications. The Primary Administrator has complete account access with create, edit, and delete privileges. The Primary Administrator is marked with in the Account Manager.
However, you can create Secondary Administrators and grant them the desired privileges. To create a Secondary Administrator for Virtual Contact Center, you must first create a User Profile. The process of adding a Virtual Contact Center Secondary Administrator is initiated in Account Manager and completed in Configuration Manager. Secondary Administrator cannot delete or revoke privileges from the Primary Administrator.
Adding Secondary Administrator involves:
You can create new user profiles and configure them as Virtual Contact Center administrators. The administrators you create serve as Secondary Administrators.
To create a user profile:
You must assign or update privileges to grant the new users Virtual Contact Center administrator privileges. Assigning administrator privileges gives users the abilities of a Secondary Administrator.
To assign privileges to new administrators:
After assigning Virtual Contact Center administrator privileges to a user profile in Account Manager, you can log in to Configuration Manager to review and configure user properties. The new administrators are automatically assigned the System Default role in Configuration Manager. The System Default role has viewing permissions by default. However, you can modify it by allowing other permissions such as Write, Create, and Edit.
To configure an administrator:
Note: The First Name, Last Name, Email Address, Username, Password, and Login ID fields are inherited from the user profile in Account Manager. You cannot edit them here.
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