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Allow Multiple Time Zones

Virtual Contact Center supports time zones for global operation by allowing multiple time zone selections within the same tenant. Access to multiple time zones helps tenants with offices across the world. For example, if a business has offices in the US, the UK, and China, the administrator can select the US Pacific time zone as the default, and select UK and China as additional time zones. Agent supervisors in the UK office can monitor queue and agent activity based on their local time zone, and a wallboard manager in China can apply the Asia Pacific time zone to the desired wallboard.

To allow multiple time zones for a tenant:

  1. From the Configuration Menu, open Home.
  2. Go to the Profile tab.
  3. Under Other Time Zone, click Edit. You can add more time zones are in addition to your default time zone as desired.
  4. Select the desired time zone(s) from the list, and click OK.
    A time zone that is being used shows up as highlighted.
  5. Click OK.
  6. Click Save.
    The tenant now has multiple time zones. The time zones can be selected when creating a wallboard, or in Agent Console, and by supervisors when monitoring queues and agents. In monitoring, time zone is applicable if you select to view data from beginning of day.

 


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