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Assign Scripts to Channels

A chat script defines the behavior from the time a website visitor enters the website, initiates and completes a chat. For details on chat scripts, refer to Create a Chat Script. For a chat channel to be operational, you must link it to a chat script that defines the chat flow process.

You can assign a script to the channel in two ways:

From the Scripts Page

  1. From the Configuration Menu, open Scripts.
  2. Go to a media tab, such as Phone, Email, or Chat.
  3. Select a script from the list, and double-click to open.
  4. In the Properties tab, click Assigned Channels.
    The list of existing channels appears.
  5. Select a desired channel, and click Assign.

From the Channels Page

  1. From the Configuration Menu, open Channels.
  2. Go to a media tab, such as Phone, Email, or Chat.
  3. Select a channel from the list, and double-click to open.
  4. In the Properties tab, select a script from the list of scripts.

    Note: In phone and email channels, a default script is automatically assigned if you do not select any user-defined scripts.

  5. Click Save.

See Also

 


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