The Security page in Configuration Manager allows you to define lockout policy. As an administrator, you can set rules for maximum invalid login attempts before the system locks you out. These rules are enforced on users to protect their accounts from being hacked. An administrator can also unlock a user account to give immediate access to the locked-out user. This prevents the user from being idle during an accidental lockout.
Specifying the number of invalid logins and lockout duration locks an account for the specified duration when the number of invalid login attempts is reached. For example, you can set lockout policy to lock an account with three invalid login attempts for a period of 30 minutes.
To define agent Lockout settings:
|Password Policies - Lockout||Description||Policy Options|
|Maximum Invalid Login Attempts||Defines the number of invalid login attempts to lockout an administrator/agent/supervisor account.|
|Lockout interval after max invalid login attempts||Specifies the duration for which an account is locked out after invalid login attempts. After the specified time, the agent is allowed to login.|
Note: Selecting Forever (must be reset by admin) requires the administrator to unlock an account and/or reset the password.
|Send Lockout alert to administrator||Enables sending an email alert of an account lockout to the administrator.|
Lockout behavior disables the login and password fields and prevents user's further attempts to log in. After the lockout duration, the login screen allows the user to log in again with the right credentials, or to reset the password. The reset password is communicated to the email address specified in the account.
During a lockout, a user is prevented from logging in to the account for a specified period of time. An administrator can unlock a user account to give immediate access to the locked-out user. This prevents the user from being idle during an accidental lockout.
Note: To unlock the Primary Administrator role, you must contact Virtual Contact Center support staff.
To unlock a user account:
Open topic with navigation