Use the Support Center Registration tab to create or customize an email message sent in response to the customer's request for a new user account. When a new user registers using the Support Center, Virtual Contact Center creates a new customer account in the Local CRM. The email message contains the account number and password for the account. The Support Center account enables customers to create support requests. To request a new account, in the My Account page of the Support Center, click Click here to register, then complete the online account request form.
To configure the Registration:
Note: Customers can change the password using their My Account portal.
|Support Center Registration Option||Description|
|Email 'From:' address||Type the email address that the Support Center places in the From field of the email message sent in response to a customer who registers to create a Support Center account.|
|Email Subject||Type the email subject that the Support Center places in the Subject field of the email message sent in response to a customer who registers to create a Support Center account.|
|Email message||Type the strings used to present the requester of a new Support Center account, account name, and password.|
In the reply email, the Virtual Contact Center replaces:
|Enable Support Center registration||Select to enable the Support Center registration feature.|
The registration feature uses the information in the From address, Subject, and Message fields described earlier in the table.
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