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Configure Support Center Registration

Use the Support Center Registration tab to create or customize an email message sent in response to the customer's request for a new user account. When a new user registers using the Support Center, Virtual Contact Center creates a new customer account in the Local CRM. The email message contains the account number and password for the account. The Support Center account enables customers to create support requests. To request a new account, in the My Account page of the Support Center, click Click here to register, then complete the online account request form.

To configure the Registration:

  1. From the Configuration Menu, open Support Center.
  2. Click or double-click an existing Support Center from the list to view or modify.
  3. Click the Registration tab.
  4. Enter an email address in the email 'From:' address field.
    Support Center shows this email address on the From field of the emails sent to the customers. The email message is sent in response to the customer who registers to create a Support Center account.
  5. Enter a subject for Email Subject.
    Support Center shows this subject on the Subject field of the emails sent to the customers.
  6. Enter a message for Email message.
    Type the strings used to present the requester of a new Support Center account, account name, and password. The Virtual Contact Center replaces the @[email protected] and @[email protected] strings with an account number and password.

    Note: Customers can change the password using their My Account portal.

  7. Select Enable Support Center registration.
    If you enabled the My Account subsystem in the Properties tab, use the Support Center Registration page to configure the response email sent to users who request a new Support Center account.
    The following table summarizes the options available under Support Center > Registration:
    Support Center Registration OptionDescription
    Email 'From:' addressType the email address that the Support Center places in the From field of the email message sent in response to a customer who registers to create a Support Center account.
    Email SubjectType the email subject that the Support Center places in the Subject field of the email message sent in response to a customer who registers to create a Support Center account.
    Email messageType the strings used to present the requester of a new Support Center account, account name, and password.
    In the reply email, the Virtual Contact Center replaces:
    Enable Support Center registrationSelect to enable the Support Center registration feature.
    The registration feature uses the information in the From address, Subject, and Message fields described earlier in the table.
  8. Click Save.

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