Support center offers communication channels and information services for your customers to reach your contact center agents and get help. Virtual Contact Center offers direct URLs to the default or custom support center which can be embedded in your company website.
With Support Center, you can offer the following services to your customers:
A new customer accessing the Support Center must register the first time to use the My Account portal. After registration, an email will be sent with the account number and password to access the portal. The new registration serves to create a new customer record in the Local CRM. For details on account registration, refer to Configure Support Center Registration.
This chapter discusses the following tasks:
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