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Set up Chat Channels

Chat Channels in Virtual Contact Center serve to direct chat requests from customers to contact center agents via chat queues. Virtual Contact Center provides options to embed links to chat channels on your website or on the Support Center. Customers can initiate a live chat session with the agents by clicking the link.

Features

 

Setting up a chat channel involves:

  1. Configuring chat channel properties
  2. Configuring embedded chat design
  3. Creating a chat script
  4. Assigning a script to the chat channel

See Also

 


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