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Enhanced System Access Authentication

Virtual Contact Center allows users to connect to the tenant from anywhere in the world. We offer the ability to limit the access to a white list of IP addresses. A white list identifies secure IP addresses from which agents, supervisors, and administrators can connect to the Virtual Contact Center network. Any login attempt outside of the white list is denied access and triggers a notification to the administrator about the unauthorized access attempt.

Features

Limitations

8x8 supports IP version 4.0 (IPv4).

Create an authorized IP addresses

Configuration Manager allows administrators to create, edit, and delete white list entries using the Security page.

To add a white list entry:

  1. From the Configuration Menu, open Security.
  2. Go to the IP Address Restriction tab.
  3. Click Add Allowed IP Range.

    Note: This feature only works with public IP addresses. If no IP address is selected, all IP addresses are allowed to access the tenant.

  4. Enter Start IP and End IP address and type a Description.
  5. Select This IP address is enabled to enable an individual IP address or a range of addresses.
    This feature is helpful if you need to grant access to an agent in a remote location or a temporary consultant.
  6. Click Save.
    If the agent tries to log in with a different IP address, a message appears showing that access is denied.
  7. Click or to edit and delete the IP addresses.

Access Virtual Contact Center when locked out

Contact the support team at 8x8, Inc. to help you regain access to your Virtual Contact Center.

 


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