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Log In

Based on the configuration of your Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location., you may receive the login information through a system-generated email or from your supervisor manually. The login information includes username, a system-generated password, and a URL link to Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions..

To log in to Agent Console:

  1. In your preferred browser, enter the URL for your Agent Console.
  2. In the login page, enter your username and password. Click Login.
  3. By default, Agent Console launches in the On Break status.

    Note: Agent Console usernames and passwords are case sensitive. If your access to Agent Console is denied due to IP address restrictions, an automatic email is sent to your Virtual Contact Center administrator. The administrator is then able to give you the access authorization.

  4. Select Available or Work Offline status to initiate the session.

Your supervisor may also instruct you to update certain parts of your Agent Console user profile.

Login (Unified Login and Virtual Office)

If you are a Virtual Contact Center user with Unified Login and Virtual Office, use https://login.8x8.com to log in to Virtual Contact Center applications. Whether you are a supervisor or an agent, you can sign into any of these roles with a unified username and password. Every user in Virtual Contact Center receives a system-generated email notification with the login credentials. The email includes the login URL, username, a temporary password, and a link to create a password. Click the link to set your password and log in.

To log in to Agent Console:

  1. In your preferred browser, enter https://login.8x8.com/.
  2. In the login page, enter your username and password. Click Login.
  3. The 8x8 application panel launches listing all the applications available to you.
  4. Select the Virtual Contact Center agent application to launch.
    By default, Agent Console launches in the On Break status.

    Note: Agent Console passwords are case-sensitive. If your access to Agent Console is denied due to IP address restrictions, an automatic email is sent to your Virtual Contact Center administrator. The administrator is then able to give you the access authorization.

  5. Select Available or Work Offline status to initiate the session.

Your supervisor may also instruct you to update certain parts of your Agent Console user profile.

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