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Connect Agents to Experts with 8x8 Expert Connect

With VO-VCC Integration, Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. you can connect your contact center agents with the experts across the company with shared presence, chat, click-to-call dialing and easy transfers.

What do you do when your customer has a complex problem that your agents aren’t equipped to resolve? Bring on the experts, even if they work in other parts of the company. 8x8 Expert Connect brings agents and experts together for lightning-fast first contact resolution.

Features

How Expert Connect works

Communications between agents and experts is easy with 8x8. The tight integration between Virtual Contact Center and Virtual Office allows shared presence between agents and experts and the ability to chat, call or conference in that expert.

 


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