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Post and View Notification Messages

Agents can use Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. to send notification messages or notices to their own agent group.

All agents in the selected agent group receive the notice. Agents logged in to Agent Console receive the notice immediately. Agents who are not logged in receive the notice the next time they log in to Agent Console. You can see the Notices tab blinking red only if it is not in focus.

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