You are here: Configure Your Profile > View Your Assigned Queues

View Your Assigned Queues

Your contact center supervisor has assigned you to one or more queues. You can process interactions from these queues.

In the My Profile page, the Assigned Queues area lists the queues that are assigned to the agent, grouped by media such as inbound, outbound, chat, email, or voicemail.

To view your assigned queues:

  1. Log in to Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions..
  2. Go to My Profile > Assigned Queues.
  3. Select the desired media tab such as Inbound, Chat, or Email.
  4. Check if the check boxes are selected next to your assigned queues.

If you have the required Agent Console account permissions, you may block interactions from a queue by opting out of queue assignments as directed by your contact center supervisor.

To opt out of a queue assignment:

  1. Go to My Profile > Assigned Queues.
  2. Select the desired media tab such as Inbound, Chat, or Email.
  3. Clear the queue assignment check box in My Profile.
  4. Save changes to your profile.
    Interactions from this queue are not offered until enabled again.

See Also

 


Send us your Feedback