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Menu Elements of the Rich Text Editor

If enabled by your administrator, the rich text editor in the Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. CRM lets you create or edit cases, and follow-up records with varying indent options, font types, font sizes, font styles, paragraph styles, and lists. The following table lists the name and role of each menu element in the rich text editor:

Element Name Action Values
Font Style: Bold Set the font boldface attribute.
Font Style: Italic Set the font italic type.  
Font Style: Underlined Underline the selected text.  
Font Style: Text color Set the font text color.  
Font Style: Background color Set the font background color.  
Paragraph Format Set a paragraph style to the selected text. Normal (default)
Heading 1
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
Normal (DIV)
Font Name Set the text font family. (Default)
Comic Sans MS
Courier New
Lucida Sans Unicode
Times New Roman
Trebuchet MS
Font Size Set the text font size. 8, 9, 10, 11, 12, 13 (Default), 14, 16, 18, 24, 36
Font Style: Subscript Turn the selected text into a subscript.  
Font Style: Superscript Turn the selected text into a superscript.  
Align Text Position the text in the editor. Left, Center, Right, Justify
List Style Turn the selected text into a list. Numbered list
Bullet list
Decrease indent level
Increase indent level
Insert Item: HTML Link Insert an HTML link. URL to a web page
Insert Item: Image Insert an image. URL to a web image
Spell Checker Check your spelling. While spell check is enabled, misspelled text shows up as red.  
Insert Item: Table Insert a table into your written text.  

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