FAQ
Check the following frequently asked questions for more information:
The following table summarizes the localization settings in Account Manager:
Setting | Description | Configured At |
---|---|---|
Edit My Profile |
The primary or secondary administrators who have access to Account Manager can configure the Language setting in Edit My Profile to communicate emails in their language of choice. This setting overrides the default PBX or branch language setting. It only applies to the administrator's email communications. |
User level |
Account > User Profiles |
Configure the Language setting for extension users to communicate emails in their language of choice. This setting in user profile overrides the default PBX or branch language. It only applies to the user's email communications. |
User level |
Phone System > Company Settings |
Configure the Language setting for all users in the PBX to receive Telephony IVR messages, such as voicemail greetings in the selected language. This setting is overridden by language settings at the branch and/or individual extension level. In the absence of the individual extension user's language of choice, the language setting of branch overrides the PBX language setting. |
PBX level |
Phone System > Branches (Add-on subscription-based) |
Configure the Language setting for users to receive Telephony IVR messages, such as voicemail greetings in the selected language. In the absence of the individual extension user's language of choice, the branch language setting overrides the PBX company language setting. In other words, if an extension belongs to a branch set to Japanese, and if you have not defined another language at the extension level, Telephony IVR messages are played in the Japanese language. If the extension belongs to a branch with no other language defined, you inherit the PBX language. |
Branch level |
Phone System > Edit Individual Extension |
Configure the Language setting for extension users to receive Telephony IVR messages, such as voicemail greetings in the selected language. The display on the user's desk phone also appears in this language. This setting overrides the PBX and branch language setting. Note: If you need help with setting the user language in bulk, contact 8x8 Support for help. Note: To access localized versions of 8x8 Virtual Office applications, refer to your computer or device manual to learn how you can change the display language of your operating system. |
Extension level |
Note: The PBX or branch language does not affect the agent's desk phone display. You must select the language of preference for the individual extension user. For details, refer to Edit Individual Extensions.
Note: The agent cannot control any localization settings. The localization is configured at the user level, individual extension user level, PBX level, and branch level all in the Account Manager and by the primary administrator.