Call Park Extensions is an 8x8 phone system feature, and allows users to park and retrieve calls by pressing a Busy Lamp Field (BLF) key on the phone.
For more information, refer to the Call Park Extensions User Guide.
In this step, add a call park extension for every single department you want to monitor. In other words, you add a label for each department, and the system automatically assigns a call park extension number for each label you add.
To add a call park extension:
Note: Call Park Extensions are added in order: 195000 through 199999. The existing call park range 491, 492, 493, through 699 remains valid but no new extensions are created in that range. Extensions 500, 551 through 559, are reserved for use with other services.
The next step is to assign call park extensions to BLF keys on phone sets. In the use case described here, you need to configure three BLF keys on the phone used by front desk associate. For other departments, however, you add only one BLF key, such as Paints for the Paints department, Lumber for Lumber, and so on.
To assign call park extensions to a BLF key:
Backing up the contact directory on the phone device is essential before editing any keys on Account Manager for the first time. It is done automatically once the backup server launches.
Configuring line keys in Account Manager allows central editing after the local directory is saved once to prevent accidental loss of locally-saved contact data on the phone. You can add a dummy new entry on the phone and save it for a quick backup.
To back up contact directory from your phone device:
-The Chrome browser does not support the drag-and-drop functionality. Double-click the key for the key type options.
-The number of Line Appearance Keys and BLF keys allowed for the extension depends on the Power Keys plan it is associated with.
Monitoring calls via call park extension is performed via desk phone.
To monitor calls using a call park extension:
-To hear the phone ring, select the Enable call audio tone check box when assigning the BLF key in Account Manager.
-If the call is not answered within five minutes, the call will be diverted back to the front desk associate. If the front desk associate is not available, the call goes to the front desk answering machine.
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