Auto Attendant can be customized to your branch, which saves callers time while they search contacts by name, extension, or (Undefined variable: LocalVariables.CompanyDirectory). You can customize the following call routing options in an auto attendant to point to a specific branch or to the whole PBX.
Note: If a Cost Center is bound to a Branch, selecting the Branch results in a read-only Cost Center field. However, if there is no Cost Center bound to the selected branch, the Cost Center must be selected manually.
To customize Auto Attendant for a branch:
Callers going through these Auto Attendant options now search through extensions assigned only to the branch.
Note: All the options mentioned above within an auto attendant must point to the same branch.
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