8x8 Barge-Monitor-Whisper is an add-on service that helps office managers and supervisors to monitor phone conversations of employees on 8x8 PBXs with customers or others. Whether it is to ensure quality of customer service, coach new agents during a conversation, or interrupt a live call for an emergency, 8x8 Barge-Monitor-Whisper gives you flexibility. For more information, refer to the Barge-Monitor-Whisper User Guide.
This option is available to you only if you have subscribed to the 8x8 Barge-Monitor-Whisper service. Barge permissions are provisioned to extensions at the time of ordering the barge service with 8x8. In Account Manager, these extensions show configurable barge permissions.
Note: Barge permissions are granted to primary extension users only, which excludes extensions associated with call queues, ring groups, virtual extensions, or auto attendants.
Once provisioned, extension users have the following permissions:
As a phone system administrator, you can restrict or change the permissions as follows:
As a phone system administrator, you can select an existing barge list to monitor or create a barge list, enable barge monitoring tone, enable barge voicemail password, and select the extensions to be monitored.
Monitor Tone Enabled
If enabled, relays a beep tone to the agent, signaling a barge session.
Barge Password Enabled
If enabled, prompts the supervisor to enter the voicemail password before beginning to monitor.
View, Edit, Delete, Barge List(s)
Lets you create, manage, and delete barge lists.
Select which extensions can be monitored
A barge list includes extensions which you can barge in on. You can create a barge list and assign it to an extension with barge permissions. It allows the extension user to barge in on extensions in the barge list.
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