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Barge-Monitor-Whisper

8x8 Barge-Monitor-Whisper is an add-on service that helps office managers and supervisors to monitor phone conversations of employees on 8x8 PBXs with customers or others. Whether it is to ensure quality of customer service, coach new agents during a conversation, or interrupt a live call for an emergency, 8x8 Barge-Monitor-Whisper gives you flexibility. For more information, refer to the Barge-Monitor-Whisper User Guide.

This option is available to you only if you have subscribed to the 8x8 Barge-Monitor-Whisper service. Barge permissions are provisioned to extensions at the time of ordering the barge service with 8x8. In Account Manager, these extensions show configurable barge permissions.

Note: Barge permissions are granted to primary extension users only, which excludes extensions associated with call queues, ring groups, virtual extensions, or auto attendants.

Once provisioned, extension users have the following permissions:

As a phone system administrator, you can restrict or change the permissions as follows:

Configure Barge Permissions for an Extension User

As a phone system administrator, you can select an existing barge list to monitor or create a barge list, enable barge monitoring tone, enable barge voicemail password, and select the extensions to be monitored.

  1. Click Phone System in the top navigation bar.
  2. On View All Extensions, click View.
  3. Select the extension you need to change barge permissions for.
  4. Click Edit to view the extension settings.
  5. Click to expand the Barge Permissions pane.
  6. Select or change the desired barge settings.

    Barge Permissions

    Description

    Monitor Tone Enabled

    If enabled, relays a beep tone to the agent, signaling a barge session.

    Barge Password Enabled

    If enabled, prompts the supervisor to enter the voicemail password before beginning to monitor.

    View, Edit, Delete, Barge List(s)

    Lets you create, manage, and delete barge lists.

    Select which extensions can be monitored

    • All allows barging in on all extensions.
    • List allows barging in on extensions in a specific barge list.
    • None disables barging.
  7. Click Save Changes.

See Also

 


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