Manage Orders
8x8 makes it easy to check your orders, buy new services, and upgrade existing services online using Account Manager.
Check Order Status
- Click Orders in the top navigation bar.
- To search orders by date (basic search):
- Select a start date.
- Select an end date.
- Click Search.
Note: By default, all orders placed in the past 90 days are displayed on the Orders main page.
- To search for orders by Order ID or Status (advanced search):
- Your search results are displayed. To see the invoice for a particular order, click View.
Buy New Services
You can buy add-on services and equipment for existing service types.
- Click Orders in the top navigation bar.
- Under the Orders menu, click Buy New Services.
- Select your Service Type.
- Click Continue.
- Provide your service location address for E911 emergency service.
- Click Continue to Step 2.
- Click Add Services or Equipment to select the services you would like to purchase.
- Select a plan or device to purchase.
- Click Next.
- If you are purchasing an extension, configure the extension by entering the user's:
- Extension Number
- Caller ID First Name
- Caller ID Last Name
- Click Next.
- Select an outside phone number for the extension by selecting the user's:
- State
- Area Code
- City
- Click Add to Cart.
- Select a phone number from the list presented. To see more numbers, click Show me more numbers at the bottom of the list.
- Click Add to Cart.
- To purchase additional services or equipment, click Add More Services or Equipment on the Buy New Services main page, and repeat the steps above.
- Click Continue to Step 3.
- Select an existing credit card or add a new credit card:
- To select an existing credit card, select a card from the Select an Existing Credit Card drop-down list.
- To add a credit card, click Add Credit Card.
You can add a credit card when buying or updating orders but you cannot delete an existing credit card. To delete a credit card, refer to Delete a Credit Card.
Cybersource is an 8x8 approved third-party vendor and your data is secure.
- You are directed to the secure third-party website Cybersource. Enter your name, address, email, and payment details, click Submit.
- The prompt Credit Card Added Successfully displays. Click Go Back.
- The Buy New Services screen displays. The credit card you just added displays in the Select an Existing Credit Card drop-down list.
- From the Select an Existing Credit Card drop-down, select the credit card you just added. and fill in the Billing Address and Service Address information fields.
- Click Continue to Step 4. The Review and confirm Your Order screen displays.
- Check the Terms and Conditions check box and click Complete Order.
- An order confirmation screen displays stating that your order is now complete.
Upgrade Services
- Click Orders in the top navigation bar.
- Under the Orders menu, click Upgrade Services.
- Select the service type you want to upgrade.
- Click Continue.
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Your service plans, along with the existing equipment that it is associated with your plan, are displayed. Select the plan or equipment you want to upgrade.
Note: If you do not see the service or equipment you want, contact 8x8 Sales at 866-879-8647.
- Click Continue to Step 3.
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Select an existing credit card or add a new credit card:
- To select an existing credit card, select a card from the Select an Existing Credit Card drop-down list.
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To add a credit card, click Add Credit Card.
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You are directed to the secure third-party website Cybersource. Enter your name, address, email, and payment details, click Submit.
Note: Cybersource is an 8x8 approved third-party vendor and your data is secure.
-
The prompt Credit Card Added Successfully displays. Click Go Back.
Note: You can add a credit card when buying or updating orders but you cannot delete an existing credit card. To delete a credit card, refer to Delete a Credit Card.
-
- To select an existing credit card, select a card from the Select an Existing Credit Card drop-down list.
- The Upgrade/ Replace Services and Equipment screen displays. The credit card you just added displays in the Select an Existing Credit Card drop-down list.
- From the Select an Existing Credit Card drop-down, select the credit card you just added. and fill in the Billing Address and Service Address information fields.
- Click Continue to Step 4. The Upgrade/ Replace Services and Equipment confirmation screen displays.
- Check the Terms and Conditions check box and click Complete Order.
- An order confirmation screen displays stating that your order is now complete.