Manage Orders

8x8 makes it easy to check your orders, buy new services, and upgrade existing services online using Account Manager.

Check Order Status

  1. Click Orders in the top navigation bar.
  2. To search orders by date (basic search):
    1. Select a start date.
    2. Select an end date.
    3. Click Search.

      Note: By default, all orders placed in the past 90 days are displayed on the Orders main page.

  3. To search for orders by Order ID or Status (advanced search):
    1. Click Advanced Search.
    2. Enter the Order ID, or click the drop-down arrow to select an order status.
    3. Click Search.
  4. Your search results are displayed. To see the invoice for a particular order, click View.

Buy New Services

You can buy add-on services and equipment for existing service types.

  1. Click Orders in the top navigation bar.
  2. Under the Orders menu, click Buy New Services.
  3. Select your Service Type.
  4. Click Continue.
  5. Provide your service location address for E911 emergency service.
    1. To Select an existing Service Location Address, click the arrow for the drop-down list, and make your selection.
    2. To Enter a New Service Location Address, complete the required fields.

      Note: Required fields are marked with *. You can only select one item at a time.

  6. Click Continue to Step 2.
  7. Click Add Services or Equipment to select the services you would like to purchase.
  8. Select a plan or device to purchase.
  9. Click Next.
  10. If you are purchasing an extension, configure the extension by entering the user's:
    • Extension Number
    • Caller ID First Name
    • Caller ID Last Name
    • Email
  11. Click Next.
  12. Select an outside phone number for the extension by selecting the user's:
    • State
    • Area Code
    • City
  13. Click Add to Cart.
  14. Select a phone number from the list presented. To see more numbers, click Show me more numbers at the bottom of the list.
  15. Click Add to Cart.
  16. To purchase additional services or equipment, click Add More Services or Equipment on the Buy New Services main page, and repeat the steps above.
  17. Click Continue to Step 3.
  1. Select an existing credit card or add a new credit card:

You can add a credit card when buying or updating orders but you cannot delete an existing credit card. To delete a credit card, refer to Delete a Credit Card.

Cybersource is an 8x8 approved third-party vendor and your data is secure.

  1. You are directed to the secure third-party website Cybersource. Enter your name, address, email, and payment details, click Submit.
  2. The prompt Credit Card Added Successfully displays. Click Go Back.

Upgrade Services

  1. Click Orders in the top navigation bar.
  2. Under the Orders menu, click Upgrade Services.
  3. Select the service type you want to upgrade.
  4. Click Continue.
  5. Your service plans, along with the existing equipment that it is associated with your plan, are displayed. Select the plan or equipment you want to upgrade.


    Note: If you do not see the service or equipment you want, contact 8x8 Sales at 866-879-8647.

  1. Click Continue to Step 3.
  2. Select an existing credit card or add a new credit card:

    • To select an existing credit card, select a card from the Select an Existing Credit Card drop-down list.

    • To add a credit card, click Add Credit Card.

      1. You are directed to the secure third-party website Cybersource. Enter your name, address, email, and payment details, click Submit.

        Note: Cybersource is an 8x8 approved third-party vendor and your data is secure.

      2. The prompt Credit Card Added Successfully displays. Click Go Back.

        Note: You can add a credit card when buying or updating orders but you cannot delete an existing credit card. To delete a credit card, refer to Delete a Credit Card.

  1. The Upgrade/ Replace Services and Equipment screen displays. The credit card you just added displays in the Select an Existing Credit Card drop-down list.
  2. From the Select an Existing Credit Card drop-down, select the credit card you just added. and fill in the Billing Address and Service Address information fields.
  3. Click Continue to Step 4. The Upgrade/ Replace Services and Equipment confirmation screen displays.
  4. Check the Terms and Conditions check box and click Complete Order.
  5. An order confirmation screen displays stating that your order is now complete.