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Set up Switchboard Pro

8x8 offers Switchboard Pro, a web-based application that gives a graphical overview of all incoming calls to help you manage your phone system. Once you assign Switchboard Pro to a user profile, a receptionist or switchboard operator can route callers to the desired destination right from the desktop.

Switchboard Pro is an optional feature that can be purchased separately.

Configure Switchboard Pro

To configure Switchboard Pro, you need to name your switchboard first, and then assign a user profile to it.

To configure a switchboard:

  1. Click Phone System in the top navigation bar.
  2. Under the Phone System menu, click Switchboard.
  3. On Switchboard Users, click View.
  4. Click under the Switchboard Name column.
  5. Enter a name, and click Edit.
  6. Click under the User Name column.
  7. Click Select by the desired user profile for the switchboard.

For information on how to launch and use Switchboard Pro, refer to the Switchboard Pro User Guide.

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