Manage Call Recording

8x8 Virtual Office users can record, delete, and listen to calls from their extensions. Phone system administrators can configure call recording settings by individual extension, or in bulk at the PBX level. Branch administrators can access, delete, and listen to recordings made by users within their branch.

  1. Click Phone System in the top navigation bar.
  2. Under the Phone System menu, click Call Recording.

    Note: Review Terms and Conditions for call recording, as recording laws vary by region.

  3. Configure the following options for all extensions.
    • Recording Mode: Recording mode sets the frequency of recorded calls to Off, Always Record, or Record On-Demand.
    • Play Announcement When Calls Are Recorded: Plays announcement either To Other Party or To Extension User.
    • Restrict Extension User Access To: Determines whether users can Enable/Disable Recording, Change Announcement Settings, Delete Recordings, or Listen to Recordings.
  4. Click Save to apply your changes.

    Note: Select a check box in the header row to select and apply a change to all extensions.

Download Call Recording

If your 8x8 corporate account includes call recording, users can record calls from their extensions. Users and their branch administrators can access and download call recordings. Extensions users can access their call recordings via Virtual Office desktop app, while administrators can access recordings of extension users from Account Manager.

To download call recordings:

  1. Click Phone System in the top navigation bar.
  2. Click Download Call Recording.

  3. Select your filtering options. Enter the desired date range, time zone, and select the desired extensions. If you are a branch administrator, you will see the extensions assigned to the branch only.

    Note: You must select at least one extension.

  4. Click Search.
    The search results are displayed.
  5. Select the check box next to the recording(s) you want to access.
  6. When you access the recordings:
    • To listen to a single recording at your desktop, click Play next to the desired recording.
    • To download a single recording to your computer, click Download next to the desired recording.
    • To download the selected recording(s) to your computer, click Download Recordings.
    • To delete the selected recording(s), click Delete Recordings.

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