1. Click Phone System in the top navigation bar.
2. Under the Phone System menu, click Auto Attendant.
3. Click Create Auto Attendant Profile.
   
4. Review the Auto Attendant Profile Overview and complete the Auto Attendant Worksheet to outline how you would like inbound calls directed when they reach the Auto Attendant. This step is optional. You can use this worksheet to create your Auto Attendant rules.
   
5. Once you are ready to configure your Auto Attendant, click Continue at the bottom of the page.
6. Name your Auto Attendant profile, and select the appropriate time zone.
   
7. Click Next.

You can define business hours and holiday hours.

To select business hour type:

• Select 24/7 Business Hours to define menus and recordings to be used at all times.
• Select Define Business Hours to create unique menu options and recordings for different times of the day such as normal business hours, non-business hours, etc.
  
  You can create additional menus and recordings for closed business hours such as holidays. This is optional, and particularly useful if you decide to go with 24/7 Business Hours.

To define business hours:

1. Click the drop-down arrows to set your business hours for each day of the week.
   

   Note: After Hours are displayed automatically based on the time you define as business hours.

2. Optional: Enter hours and dates for Lunch Hour, Business Hour Exceptions, and Holiday Hours.

   Note: Lunch Hour and Business Hour Exceptions are only available with the Define Business Hours option.

3. Click Next to continue.

Define the action the Auto Attendant should take when the option is selected by the user.

1.  Enter your phone menu rules for Business Hours:
   1. Select a Key.
   2. Enter a Description of the function that key will enable.
   3. Select a Call Routing function for the key you selected.
      
   4. Click and to add and delete key settings.
   5. Draft a script for your menu recording. You will have the opportunity to create or upload a menu recording after the profile is created.
2. When you have finished configuring your business hour rules, click Next or Create Profile.
3. If applicable, repeat steps 1-2 above to configure menus for after hours, lunch hour and holiday hours.
4. When you are finished, click Create Profile.
   Once you have created an Auto Attendant profile, you can create or upload recordings for each menu.

You can choose to upload an existing recording or create a new one:

To upload a recording

To upload a recording, see Step 1: Create a New Auto Attendant Profile.

1. To upload an .au, .wav, .vox, or .mp3 file from your computer:
   
   1. Click Upload under the appropriate menu.
   2. Click the Add button.
   3. Select the audio file you want to upload.
   4. Click Upload.
      
   5. Review the electronic signature text, and click I Agree.
   6. When the dialog box appears confirming that you have successfully uploaded the greeting, click OK.

2. To test your new recording and menu options, click the Test Menu icon and follow prompts .

To create your own menu recording

1. To record a menu:
   1. (Optional) Click Edit/Print Script under the appropriate menu heading to draft or edit a previously written script. Click Print to have a hard copy of the script available while you are recording your menu.
   2. Click Record.
   3. Enter your 10-digit phone number and click Start Recording.
      
   4. When the dialog box appears confirming that the system is calling your phone number, click OK.
      The system will call you at the number you entered. When the phone rings, answer it and follow the voice prompts to record your menu recording.
   5. Click Done Recording when you are finished.
   6. When the dialog box appears confirming that you successfully recorded your greeting, click OK.
2. To test your new recording and menu options, click Test Menu , and follow the prompts .

1. Return to the main Auto Attendant page.
2. Locate the profile you created in the list.
3. Click Turn On to activate your profile.
   You have successfully configured your Auto Attendant.
4. Click Phone System Setup to return to the Phone System Setup page.