Configure Analytics Privileges

Virtual Office Analytics is currently offered in three separate bundles:

• Virtual Office Analytics: Comprehensive set of unique dashboards and reporting options for all extensions in an organization’s 8x8 cloud PBX.
• Virtual Office Analytics Supervisor: A real-time view of all call activity for selected call queues or ring groups within the 8x8 cloud PBX. Get comprehensive call center-quality reporting in a single dashboard view, available on any device.
• Virtual Office Analytics Service Quality: Real-time information about endpoint devices and call quality.

To configure privileges for Virtual Office Analytics:

1. Click Accounts in the top navigation bar.
2. Under the Accounts menu, click Analytics Privileges.
   A list of available administrators displays.
   
3. Click Edit next to an administrator to manage their dashboard privileges.
4. In the pop-up, click the drop-downs to display the available privileges.
   
5. Select or clear the check boxes for the desired privileges at the extension level.
6. Click Ok.

See Also